Last Updated: 15 June 2023
These Terms of Service constitute a legally binding agreement made between you and NeoBotanica ("we," "us," or "our"), concerning your access to and use of our website and services.
By accessing or using our website, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the website.
Unless otherwise indicated, the website and all its content, features, and functionality (including but not limited to text, graphics, logos, images, and designs) are owned by NeoBotanica, its licensors, or other providers of such material and are protected by UK and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password that you use to access the website and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
All products and services are subject to availability. We reserve the right to discontinue any product or service at any time. Prices for our products are subject to change without notice.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
We accept various payment methods for online purchases, including credit cards, debit cards, and digital payment methods. All payment information is encrypted through our secure payment processor.
By providing your payment information, you represent and warrant that you have the legal right to use any payment method(s) in connection with a purchase. You authorize us to charge your selected payment method for any purchase placed.
All prices are displayed in Pounds Sterling (£) and include VAT where applicable.
We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.
Plants may be returned within 14 days of delivery if they are in their original condition. Please note that certain plants, particularly custom arrangements, may not be eligible for return.
To initiate a return, please contact our customer service team with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the return is due to our error.
You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use our website:
Your use of our website and services is at your sole risk. The website and its content are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
Plant care information provided on our website is for general guidance only. Growing conditions vary, and we cannot guarantee specific results with any plant.
To the fullest extent permitted by law, in no event will NeoBotanica, its affiliates, employees, agents, or service providers be liable for any indirect, special, incidental, consequential, or punitive damages arising from or in connection with your use of our website or services.
Our total liability to you for all claims arising from or relating to these Terms or your use of our services will not exceed the amount you paid to us, if any, in the six months preceding the event giving rise to the liability.
We may terminate or suspend your account and bar access to the website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the website shall be instituted exclusively in the United Kingdom, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the website.
If you have any questions about these Terms of Service, please contact us: